How to get all the help you need with ChurchInsight
ChurchInsight is a powerful website system designed for churches big and small. You can use it as a simple online brochure for your church, or go to town and make the most of the multiple features, such as rotas, multimedia, mailing, publishing and much, much more.
Even a simple site can seem daunting when new. And when you want to explore the extensive features that make up ChurchInsight – we know it can be helpful to have some friendly support at hand.
That’s why we made ShareInsight. It’s a website full of resources and answers to help you make the most of your Insight website, and answer any little niggles that you might have.
Here are 6 ways to get help through ShareInsight.
Search by keyword
Type the topic you need assistance with in the search box at the top of the page. It will show you everything on the site that might be useful for that topic. The more specific your search term, the more accurate the results will be.
Find help by application
If you need help within a certain application, such as the Calendar, the Attendance Tracking or Multimedia, click on the application’s icon in the middle of the page.
You’ll be taken to a page with articles and guides for that website area, and should be able to find what you are looking for. You can also use this method to find out more of what you can do with each application on your ChurchInsight site.
Read release notes
ChurchInsight is being continually improved and extended by a team of dedicated developers. By reading their release notes you can find out what the latest changes are and what is new in the system.
It might answer your question, and it will certainly open your eyes to more of the possibilities of Insight.
Search the knowledge base
If you prefer to filter rather than search, make your starting point the ShareInsight knowledge base. You’ll find Insight news, system status updates and official Insight help articles and videos. There are quick start guides and implementation guides for those who are setting up their new website.
Be warned though: there are quite a lot!
Use the community forums
Another thing you’ll find in the knowledge base is the community forums. Browsing through these you’ll discover questions and answers from other ChurchInsight users, as well as tips and tricks that they have shared.
If you can’t find what you are looking for, you can always start a new thread on the topic yourself.
Submit a support request
And one final way to get help on ShareInsight if you are still stuck – use the support request form to send us details of the problem. Simply log in using your username and password from your own website and describe the problem. You’ll be notified when one of your staff answers your request.
That’s a whistle-stop tour of ShareInsight. We’ve tried to make it as helpful as possible. Let us know if you have any suggestions for how it could be even more useful to ChurchInsight customers. We’re on Facebook and Twitter and we’re all ears.
Adam Johannes, 13/01/2012